We are a member of the National Association of Software and Service Companies (NASSCOM) in India. We were rated by CRISIL, SMERA (a Dun & Bradstreet affiliate) and CARE and consistently awarded "high performance capability and high financial strength" rating for its performance over the past 3 years.
Since 2003, we have helped entrepreneurs and independent software vendors successfully deliver innovative software products by leveraging its product development skills and global delivery model. We are recognized as an effective enabler to achieving our clients' business, technical, operational, and financial objectives, through proper product engineering techniques and technology skills. We are a global product development company with office in Mumbai, India. We offer the skills and experience of over 70 product development professionals across the globe. The management has 20 person years average experience of product development in various domains. Our people are our most valuable assets: it is their skills, professionalism and personalities, combined with our global track record of quality product delivery, that ensure successful innovation.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases