We derive the word " Scintillant" from Latin which symbolizes enlightenment. As the word suggests, we as a team advise and assist our customers with the best possible talent in the market and we connect only the best resources with the best companies in the industry. We are professionals with banking and human resources industry experience. We have strong network across banking and human resource industry to provide you with seamless support and solution.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases