Contractors and supervisors in this unit group perform some or all of the following duties:
Supervise, co-ordinate and schedule the activities of workers who shape, form and join metal parts or products to specified dimensions, machine metal into parts, products, tools and dies or moulds with precise measurements and erect light and heavy metal products and structures
Establish methods to meet work schedules and co-ordinate work activities with other departments
Requisition materials and supplies
Resolve work problems and recommend work measures to improve productivity
Train or arrange for training of workers
Recommend personnel actions such as hirings and promotions
Ensure standards for safe working conditions are observed
Prepare production and other reports
Set up machines and equipment and write programs for computer numerically controlled (CNC) machine tools
May manage the operations of their own companies
May also supervise, co-ordinate and schedule the activities of related apprentices, machine operators, helpers and labourers.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases