• To work with the Medical team to fix appointments, consultancies, fees and confirm patients for the Mumbai Centre.
• To follow up and take care of after procedure service of all client which include calling them, fixing of washes and keeping in general touch. • To take care of all the clinic billings such as water, electricity, F&B etc.
Webscape Technologies is a leading staffing solutions provider to leading companies in India as well as US. Our services cover IT, Finance, Retail etc. We can provide both permanent as well contract placements. The firm was established in 1998. Our goal is to provide cost-effective solutions to our clients while maintaining the highest standard of quality. Everything we do is designed to make a real difference in our client's effectiveness, efficiency, and competitive position. Our clients depend on us for their critical staffing requirements. At Webscape, we believe in establishing long term relationships with our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases