â¢ Meet and exceed targets that have to do with revenue activities, customer acquisition, profit margin, and general growth of the company. â¢ Pitching products and/or services. â¢ Attending conferences, meetings, and industry events. â¢ Preparing PowerPoint presentations and sales displays. â¢ Developing quotes and proposals. â¢ Negotiating and renegotiating by phone, email, and in person. â¢ Developing sales goals for the team and ensuring they are met. â¢ Training personnel and helping team members develop their skills. â¢ Ensure the company achieves and maintains a competitive edge.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases