Only B2B ITES is a Digital Marketing Company that offers marketing solutions that are strategic, meticulous, intelligent and quite often bespoke. We cater to all B2B companies irrespective of their size or the nature of their business.
Only B2B ITES aligns with your company as a skilled, competent, full-service marketing arm that is trained and ready to take over your Lead and Demand Generation needs and any other Digital Marketing needs you may have and represent your brand with the same fervour as the rest of your in-house teams.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases