Reliable first is incorporated to provide various HR outsourcing solutions. Reliable delivers integrated solutions for human resource management as per the needs of industry. Reliable involves in recruitments, recruitment process outsourcing, HR outsourcing solutions and Payroll processing & compliance management through its various divisions. Verticals under Reliable First
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases