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Urgent: Business Excellence Lead (Process Improvements)@ Bangalore

Keywords / Skills : Global Shared Services , BPO, KPO , ITES , CRM, Transcription, E-Learning , Operational Performance, SLA’s, KPI’s, 6-Sigma , Lean , Six Sigma Green Belt , Process excellence , Business excellence, Minitab

5 - 10 years
Posted: 2018-01-11

Nationality
India
Industry
ITES/BPO
KPO/Analytics
E-Learning
Function
Analytics/Business Intelligence
Role
Business analyst
Data Analyst
Financial Analyst
Statistician
Education
Any graduate
Posted On
11th Jan 2018
Job Description
Urgent: Business Excellence Lead (Process Improvements)@ Bangalore

The client is the Global Shared Services Center of one of the world's top 5 food companies. Client is located at Bengaluru & looking to aggressively expand its operations at this center.

Job Type: Full Time

Number of Positions: 10 No

Location : Bangalore 
Experience :5+ years 
• Domain : BPO/KPO/ITES/CRM/Transcription/E-Learning

Reporting to: Manager, Process Improvement & Efficiency

Responsibilities :

• Identify enablers / process improvements to deliver Operational Performance within Zones to deliver against agreed Service Level Agreement(SLA’s) & Key Performance Indicators (KPI’s), driving improvements where required.

• Partner with teams to identify improvements in efficiency, productivity & utilization across the zones.

• Working with both local & global teams to ensure alignment across zones to drive improvements in performance & service.

• Implements key changes in Process Area & Drive Change Management & Training of operations team on the revised process

Main Characteristics: Challenges

• Ability to work across a variety of processes & to challenge domain experts on the basis of 6-Sigma / Lean approaches instead of deep knowledge of the business

• Ability to interact with off-shore stakeholders & to adapt the specificities of the client zones

• Maintain effective relationships with key stakeholders & address their concerns during daily, weekly, monthly reporting cycle

• Be closely connected with Operations & with End-To-End Directors

Level of educational attainment required:

• Bachelors or Masters

Professional qualifications & accreditations/memberships required:

• Six Sigma GB

Previous work experience required

• Experience in working in process excellence, business excellence profile

• Ability to analyze complex data using correct methodology

• Experience to manage multiple projects

• Proven execution of improvement projects

IT skills required

• Microsoft Office (mandatory)

• Minitab (mandatory)

You are requested to E Mail updated Resume in DOC/ RTF format ASAP along with the following details

• Current Location

• Pl. Confirm you are ready to work in Bangalore

• Gender : Male / Female

• Are you certified Six Sigma Green Belt / Black Belt ?

• Can you work across a variety of processes on the basis of 6-Sigma / Lean approaches

• Total Experience in BPO/KPO/ITES/CRM/Transcription/E-Learning (in years)

• Relevant Experience in Global Shared Services(in years)

• Can you Identify enablers / process improvements to deliver Operational Performance within Zones to deliver against agreed SLA’s & KPI’s

• Can you Implement key changes in Process Area & Drive Change Management & Training of operations team?

• Relevant Experience in

• Do you have experience in working in process excellence, business excellence profile?

• Do you have Ability to analyze complex data

• Are you expert user of Minitab & Microsoft Office?

• Current salary (Fixed + Variable)

• Expected Salary

• Minimum period required for Joining

• Contact Details, Residence & Mobile No

• Skype ID

• Age & Birth date

In case you are not interested, we would appreciate, if you can refer us, suitable matching profiles from your rich contacts.

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Warm Regards,

Pradeep Pradhan

Heads2you / Mumbai

(Right Head 2 Right Job)

Cell: 91.9323272361

E Mail: [HIDDEN TEXT]

Website: www.heads2you.com

Public Profile http://in.linkedin.com/in/pradeeppradhanmumbai

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About Company

The client is the Global Shared Services Center of one of the world's top 5 food companies. Client is located at Bengaluru & looking to aggressively expand its operations at this center.
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