Sonyo Management Consultants Pvt. Ltd As the fastest growing Recruitment & Search firm in India, Sonyo was amongst the first few players Enter in the Sector Hiring. Since its inception in 1996, Sonyo has consistently shown exponential growth - the firm"s history is entwined with the acceleration of economic reforms in the emerging Markets.
Sonyo is successfully completing over 3500 Senior and Middle level mandates for clients across diverse Functions, Industries and Geographies, enabling our clients to hire the best in - class talent. Empowered with the ability to predict and foresee challenges and opportunities thrown up by the rapidly changing business environment, the firm has grown exponentially, by entering new domains and geographies, constantly.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases