WilmerTech is a systems integrator with strong progressive experience and maturity in the art of harmonizing the business processes and technology solutions for collaborative success of the systems in the business operations several domains. Proven superior processes, in-depth understanding of business needs, and best-in-class solutions is our excellent value. We have the privilege of working with CMS in USA for bringing digitization of all heath records available with healthcare providers. We architected and developed solutions to bring about interoperability among the desperate formats of EHR/EMR available with the healthcare providers.
WilmerTech delivers a full range of application development, testing, enterprise solutions, business process consulting, systems integration and staffing services as well as pre-defined solution frameworks.We are methodical and our processes are standardized with the industry best practices. WilmerTech has multi-skilled professionals of young, passionate and matured technologists, business analysts and subject matter specialists provide us the distinctive edge in delivering the most cost effective and quality IT services for transformation of business processes into digitized operations. Our teams are groomed to embrace the latest technologies and excel in the delivery of easy to use and ready to deploy solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases