ALTEN Calsoft Labs is a next gen digital transformation, technology consulting, enterprise IT and product engineering services company, that helps customers to become smarter, highly productive, nimble and better at predicting the future. Leveraging our extensive deep industry and business process expertise, passion for customer excellence, and proven global IT services delivery model and network – we offer best of the breed offerings for Industry verticals like Education, Healthcare & Life Sciences, Networking & Telecom, Hi-Tech, ISV and Retail
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases