â¢ At least 1+ Year of working experience. â¢ Experience working in a fast paced environment â¢ Outstanding communication skills â¢ Target oriented individuals having the willingness to go extra miles to achieve result â¢ We are looking for individual contributors only.
Desired Skills and Experience
â¢ Good communication skills. it is imperative to have oral communication skills as well as written communication skills. â¢ Good attitude, team player, target driven, career oriented and a quick learner. â¢ Must have good experience in cold calling, rate negotiation, convincing and closing candidates. â¢ Self- motivated team player and results-oriented Individual. *Self-disciplined with a positive attitude. â¢ Aggressive, go-getter with excellent rapport building skills. *Ability to handle Team and Account management responsibilities. â¢ Willing to work in night shifts 7.00 PM to 5.00 AM (IST).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases