Apex TG India Pvt. ltd Apex T.G. India Pvt. Ltd. is a ISO 9001:2008 certified Software Development Company. Founded in 2006 and based in New Delhi; has vast experience and expertise in IT Staffing, Software Training, Project Management, Enterprise Software & Web Development, Network Architecture and Finance Systems Solutions, Web Application development, dedicated to provide custom made software services to customers need of any size within global reach. Apex provides end-to-end solution with faster implementation at an economical cost. The capabilities, experiences and relationships over years gives Apex, the expertise as well as the knowledge to cater the software solutions which enables businesses to leverage leading edge technology to gain sustainable competitive advantages in today's marketplace (http://www.apextgi.in)
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases