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Tour Operations Manager

Keywords / Skills : Operations Manager, Operation Manager, Operations, Delivery Management, Delivery Excellence, Travel Management, Tour Management

3 - 10 years
Posted: 2017-11-14

Travel/ Tourism
Purchase/ Logistics/ Supply Chain
Travel/ Airlines
Logistics - Co-ordinator
Logistics - Head/ Mgr
VP Operations/ COO
VP - Operations/ COO
Any graduate
3.60 - 6.00 lacs
Posted On
14th Nov 2017
Job Description
Duties and Responsibilities
  • Thoroughly understand the requirements of each travel program 
  • Detail out the work involved including work delegation, identifying milestones, timelines for deliverables etc. 
  • Overall project management including overseeing communication with vendors and partners to achieve seamless delivery & execution, with direct interventions with them when necessary 
  • Ensure adherence to company core values and quality standards 
  • Lead the development of a safety plan/risk management protocol for each program and oversee its implementation to ensure the safety of our guests, customizing it for the location, group, type of client, time of the year and other geopolitical conditions on the ground. 
  • Ensure execution of the itinerary on the ground EXACTLY as designed and planned 
  • Oversee on-field partner/client/traveller management, including on-going feedback from them, handling contingencies, briefing them about the plan (and any changes to it), engaging them effectively, etc. 
  • 3-6 years of experience with travel operations management; exposure to international clientele a plus 
  • Ability, experience and enthusiasm for leading and motivating teams 
  • Effective and frequent communication with all team members 
  • Aptitude to manage multiple tasks, programs and teams simultaneously 
  • Excellent time management skills 
  • Good spoken and written English skills 
  • Excellent MS office skills 
  • Capacity to thrive in a fast-paced, deadline-driven environment 
  • Should be comfortable with travel when required – sometimes at short notice 
Working Environment 
40-45 hrs a week (sometimes more when groups are on the ground); mostly from Pune office, but might require occasional travel to plan itineraries, meet with vendors/partners/clients, and even manage on-field delivery for some special cases (high profile group, large groups, complex itineraries, etc.)

About Company

We are an experiential travel learning company that enriches lives by planning and delivering complex content and efficient logistics for academic, affinity and special interest groups. We are currently a 7 person company growing at 40% annually; we currently handle 25 groups/500 PAX per year but anticipate growing to 100 groups/3000 PAX in the next 3 years
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