Senior Automation Quality Assurance Engineer (Min 6+ years of testing experience is required out of which 2+ years of experience has to be in test automation) We are currently looking for a highly technical Senior Automation Quality Assurance Engineer with experience in automating Web based SAAS applications and API and UI test automation Responsibilities: • Experienced in automation framework development • Building and executing comprehensive automation suites, continued evaluation of test cases for inclusion in regression, automation for newly integrated features. • Experienced in writing scripts for automating UI screens and Web API driven tests • Experienced in SQL scripting, experienced in SoapUI/REST API
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases