3-6 yrs 1. Experience in automation using python. 2. Hands on experience on automation frameworks and OO concepts 3 Prior IOS-XR experience is plus 4. Hands-on experience working on router/switch platforms. 5. Hands on experience on at least one L2/L3 networking technologies like VLAN, STP, OSPF, IS-IS etc 6. Experience in Testing and testing methodologies, SDLC and STLC 7. Ability to learn new technologies and adaptability 8. BE degree in CS/EE/CE or technical equivalent.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases