ARV BPO Private Limited is a fast growing BPO company working in Central Delhi. The Company is in expansion mode and are hiring for Telesales profile. The Company is currently dealing into Outbound sales for one of it's client's. The client deals into online services for boosting job hunt of candidate's looking for jobs. The candidate who gets selected for the job will have to make calls on the data given by the client and make them aware about premium services available on the website of client and then sell the same. Maintaining Sales Report & Calling Data Report will be few of their key jobs along with meeting their targets assigned by client. Candidate's who are interested for the above mentioned opening can apply.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases