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Keywords / Skills : Voice Process, Telesales, Call center, BPO, Domestic BPO, Inbound, KPO
Posted: 20th Mar 2017

Industry
ITES/BPO
Function
Sales/ Business Development
Role
Other Sales
Education
Class 12
Posted On
20th Mar 2017
Job Description

• To interact with Customer on Inbound or Outbound over phone
• Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per on phone
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Understanding Home Insurance and processes
• Influencing customer service by following a prepared script to give product reference information.


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