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Technical Support Engineer

Keywords / Skills : Java, Angular JS, MongoDB, UNIX, Linux, Scripting Language

1 - 3 years
Posted: 2018-03-27

Nationality
India
Industry
Telecom
Function
Telecom/ ISP
Role
Telecom Engineer
Posted On
27th Mar 2018
Job Description
  • Provide Level-2 support and analysis on Tecnotree products, platforms and applications
  • Handling customer issues / queries within agreed SLA terms and conditions
  • Respond to requests for technical assistance in person, via phone, electronically
  • Incident analysis and code check. Prepare RCA documentation on incident
  • Should be ready for long term onsite travel
Key Competencies:
  • Good oral and written communication skills
  • Customer service orientation

  • Planning and organizing

  • Must be experienced with using email to communicate with users/clients, other support personnel and the project team
  • Knowledge of scripting
Technical Competencies:
  • Java, Angular JS, Mongo DBA
  • JAVA & JSON
  • OS: LINUX/WINDOWS/SOLARIS
  • Scripting" SHELL/PEARL/PYTHON knowledge will be an added advantage



About Company

Tecnotree, founded in 1978, is one of the leading suppliers of Business and Operations Support Systems (BSS/OSS) and Value Added Services (VAS) for telecom operators worldwide. Tecnotree has supplied systems to over 120 customers around the world.Tecnotree is listed on the main list of NASDAQ OMX Helsinki Ltd.Headquartered in Espoo, Finland, Tecnotree has a strong worldwide presence.
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