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Technical support engineer (international voice process)

Keywords / Skills : Troubleshooting Routing, windows

0 - 1 years
Posted: 2017-12-20

Job Description
Job description:

. Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones

. Take calls from Global customers and initiate the right response to them, positively and professionally

. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand

. Manage end to end all calls logged, providing regular updates to customers on call status

. Complete follow-on actions as appropriate

. Work to achieve individual and team goals

. Protect confidential and sensitive information and materials

. Observe strict compliance to licensing, copyright and trademark legislation

. Adherence to policy and procedures (compliance)

. Ability to multi-task and prioritize

. Ability to manage commitments to customer, manager etc

. Ability to diagnose problems and take corrective action

. Ability to escalate as appropriate



About Company

ASAP Info Systems (P) Limited
is a Software Development and Consulting Company, providing services, solutions and products to Enterprises worldwide.

ASAP has a proven track record of meeting demanding quality and delivery schedules in highly competitive markets.

ASAP ranks among the top in exceeding customer expectations in the Staff Augmentation. We provide highly qualified IT consultants in SAP R/3, PeopleSoft and Oracle as well as other ERP, CRM and all other technology needs.
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