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Technical Solution Engineer

Keywords / Skills : BPO, Call Center, customer support, Customer Care, Customer Service, Technical Support, Tech Support, It Helpdesk, IT Service desk, Exchange Server, Active Directory, Operating Systems, Inbound, Outbound

Country
India
1 - 6 years
Posted: 2017-09-11

Industry
ITES/BPO
Function
IT
Role
Technical Support Executive ( voice)
Technical Support Representative (Non- voice)
Technical Support Engineer
Fresher
Education
Any graduate
Posted On
11th Sep 2017
Job Ref code
UCP_TSE
Job Description
Technical Solution Engineers



Job Description: - Inbound / Outbound Technical Support.


Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:

-Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Clarify Customer requirements; probe for and confirm understanding of requirements or problem.

-Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

-Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-

-Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Fresher/Experienced) / (pursuing with 12 months technical support experience.

-Salary upto 4.5 LPA

-Excellent verbal skills in English Language.

-SERVER knowledge is must.

-Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems

-Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.

-Flexible with 24/7 Environment.

Certifications (Preferable):-

-Exam 70-640(Windows Server 2008)

-Exam 70-662(Exchange 2010)

-Exam 70-321(Deploying Office 365)

-Exam 70-323(Administering Office 365)

Additional Benefits-

-Two-way A/C cabs. (Convergys was awarded for best in industry transport service).

-Medical insurance worth 1 lakhs.

-Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs

-Gratuity

-Education Assistance plan – Annual entitlement of up to INR 24,000.

-Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-

Gulam-8447733942

Convergys Recruitment Center:

Unitech Cyber Park, Ground Floor, near to HDFC Bank Tower-A, Sector 39, Gurgaon - 122002, Near Huda City Metro Station.



About Company

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
About Recruiter
CONVERGYS INDIA
Human Resource
Convergys India Services Private Limited
...
Skills I hire for Good Command over English, Infrastructure / Networking Knowledge
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