About Golden Sun Technology: Golden Sun Technology is an online software product based company originated in April 2016, that simplifies registering and listing burdens for the vendors. • E-Commerce • ERP • Web Development • POS • Digital Marketing We are of the motto, "Together we make the difference". Visit: http://www.goldensuntechnology.com/careers to have updates on Existing Opportunities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases