8 Years of experience in Technical Project Management Experience on java & Open Source based Projects (Glassfish, Java, Angular JS, Web services) Knowledge on designing the architecture for Open Source platforms Produce partner-facing project artifacts - Milestones, Meeting notes, Decisions logs, Functional requirements, Design documents, issues / risk logs etc. Assist the project team in prioritizing and resolving technical issues Lead regular project status meetings and manage stakeholders
Options Executive Search is a 20 year old leading provider of personalized HR recruitment and consultancy services with a specific focus on finding the right job for professionals with over 5 years of experience in 3 industry sectors – Information Technology, Manufacturing and Infrastructure.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases