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Keywords / Skills : "Technical Support", voice

1 - 3 years years
Posted: 2017-09-13

Job Description
Openings for Tech Support @ C3i Solutions

Support Type: International Voice Process

Walk In date: 15th September 2017 (Friday) & 18th September 2017 (Monday)

Walk in Time: 12.30 PM to 4.30 PM IST.

Location - C3i Solutions
2nd Floor | Orion Block | VBIT (Ascendas) Park | Hi-Tech City | Hyderabad |India | www.c3isolutions.com

Land Mark - Beside In Orbit mall

Candidate Checklist:
*Candidates are requested to bring-2 copies of resume
*A valid photo identity card
*Printout of this email for security reasons.
Job Requirements
*Excellent verbal and written communication skills in English.
*Flexibility working in night & rotational shifts.
*Fresher's & Experienced.

Knowledge required for applicants applying for technical process:

Laptop's , Iphone / Ipads mobility issues, Printer, Scanner, LAN, WAN, Outlook issues, Wifi connectivity issues, Router's issues, VPN, DNS, Internet applications, Internet Concepts, Knowledge of IP, Basic troubleshooting Skills, Blue screen & Black screen Error.

Education
Any Undergrad/Graduate

Package:

For Fresher: Home Pick & Drop Transport,
CTC: 2, 70,000/-

For Experienced applicants: Home Pick & Drop Transport,
CTC: 3,07,000 + 1100 Food coupons

Feel free to share the walk in update with the other job seekers you know.

Rounds of interview:-
1.HR Round
2. Process Round
3. Operations Round

Job Summary
• Provide comprehensive support services to support center customers
• Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
• Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
• Use all available Knowledge Management Tools during the call
• Take all necessary steps to ensure customer satisfaction at the end of the call

Confidentiality Notice: This e-mail transmission, including its attachments, is Company confidential and may contain proprietary or legally privileged information that is intended only for the individual or entity named in the e-mail address. If you are not the intended recipient, you are hereby notified that any use, disclosure, copying, or distribution of this message is strictly prohibited. If you have received this e-mail transmission in error, please immediately notify the sender by reply e-mail and permanently delete this message and its attachments, along with any copies thereof. Thank you.

Warm Regards,
Abdul Mohid
HR Executive
P:040-66252127| VOIP: 30130|[HIDDEN TEXT]
C3i Solutions, The Experience matters
2nd Floor, Orion Block, V IT Park, Madhapur | Hyderabad 500 081 | www.c3isolutions.com
ph: 7097768942

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