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Team Leader / Assistant manager/ telesales manager/ Hyderabad/

Keywords / Skills : Customer Care, Customer Support Executive, Customer service representative, Customercare executive, Customer service executive

3 - 6 years
Posted: 2018-02-09

Nationality
India
Industry
Banking/ Financial Services
Function
Customer Service/ Call Centre/ BPO
Sales/ Business Development
Role
Telesales/ Telemarketing Executive
Sales Trainer
Team Leader
Education
Any graduate
Posted On
9th Feb 2018
Job Description
Job Description :

Urgent Hiring for Team Leader / Assistant Sales Manager / Senior Sales Executive / Sr Account Manager - Sales

3 to 5 Years of Banking Domain Call Centre Experience

To ensure that the daily and monthly sales targets are met

Analyze various reports to enhance productivity and conversions

Ensure team meets and exceed Stipulated Timelines and Service level Agreements.

Achieve KPI and productivity targets for the team

DO KRA management and reporting

Prepare and submit periodic Team performance reports.

Call handling to develop first hand sensing of customer pulse and manage irate customers.

Audit Calls and identify the training requirements of each Team Member.

Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.

To ensure that at no point in time the team lacks supervision.

Team Leads are responsible for staff retention

Attending call calibrations with quality and training team.

Preparing monthly TL review to gauge individual and teams performance.

Client interaction as and when required; incorporate feedback into the system.

Give timely & real time feedback with a view towards improving Operational and individual efficiency

Absenteeism and attrition management

Contribute to adding value to the engagement

Scheduled regular coaching and feedback

Monitor and maintain quality of interaction with customers.



About Company

Gateway solutions is a reliable ,recruitment ,staffing and outsourcing solutions
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