Determine current staffing needs and produce forecasts Develop talent acquisition strategies and hiring plans Lead employment branding initiatives Perform sourcing to fill open lateral positions and anticipate future needs Ensure closures of all Niche CSA requirements within TAT Sourcing through Job portals, head hunting, and references Plan and conduct recruitment and selection processes (interviews, screening calls etc.) Organize and/or attend career fairs, assessment centers or other events Use metrics to create reports and identify areas of improvement Supervise recruiting personnel Interviewing and closing the positions as per specifications within the stipulated timelines. Verifying duly authorized and accurately filled requisition with actual Budgeted manpower matrix. Assisting in joining formalities after selection of candidates. Preparing monthly reports Managing end to end process of Internal Job Postings Managing Process movement of Agents
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases