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Talent Hiring: Technical Support Associate â€" Voice Process - Bangalore / Hyderabad.

Keywords / Skills : "Support", "supports", "Voice", "caller", "telecalling", "tele calling", "telecall", "tele call", "telecaller", "tele caller", "networks", "network", "monitoring", "monitor", "DBMS", "Windows", "window"

0 - 4 years
Posted: 20th Mar 2017

Job Description

Hire Attitude & Skill.
Think Different

Greetings from QSource Global Consultancy!!!

One of our Best Client in IT Sector is hiring an exceptionally talented Professionals in the following Technologies;

We happen to Review your resume on Job Portal and found that your skills fit the position we have for;

Details of the Job Description are given below:

Job Title : Technical Support Associate â€" Voice Process
Experience : 0.6 â€" 4 Yrs
Work Location : Bangalore / Hyderabad

Job Description;

To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.

Key Responsibilities/Outcomes:

 Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
 Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
 Typically provides technical support for Internal and External customers.
 Escalates complex problems to higher level of expertise within organization.
 Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Key Qualifications:

 Experience 6 months to 4 Years (handling calls- preferably in an international process)
 Excellent verbal and written communication-mandate.
 Willingness and ability to work in shifts (24 x 7).
 Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
 Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
 Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
 Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

If Sounds Interesting, send us your resume and a brief explanation about you that how you are a perfect fit for the job to [HIDDEN TEXT]

Thanks & Regards,

Parameshwaran I Asst Manager- Recruitments
Email : [HIDDEN TEXT] I Direct : 91-044- 4220 4484 / M : +91 984 085 0095
Chennai I

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