Keywords / Skills : Requirements Proven experience as a System Administrator Experience with laptops, desktops, servers, basic networking and firewall techniques Knowledge on windows server and Linux operating system Knowledge on networking TCP/IP , wi-fi etc..
Datascribe Technologies Inc. began its journey in 1999, operating from Charlotte, NC providing medical transcription services. Our passion for quality and consistency quickly earned the trust of clients, and increased the demand for our services across the world.Raising demands for legal and business transcription services made us extend our services and establish centers in the USA, Canada, and India. We are the Healthcare Service Providers specializing in Medical Records for clinical practices and also provide legal services to attorney offices in USA and Canada. We provide end-to-end solutions for all business transcription needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases