POSITION: Education Counselor, Senior Counselor - Study Abroad
1) Good command over English & Hindi Language.
2) Strong convincing Power.
3) Basic Computer knowledge.
4) Should have interest in reading.
5) Self driven and Team player.
Confident candidates with prior experience of at least 2 yrs in Overseas Education Counseling for US or Canada. Candidate should have multi tasking abilities, convincing power and have strong market knowledge. Travelling maybe required.
Candidate will be responsible for Student Counseling, PR & branding of Educational Institutions.
Candidates should have at least 2 yrs of prior experience in Overseas Counseling for US/Australia/ Canada.
Should be able to assist students through complete Application and Visa process.
Candidate will be required to promote Institutions / Universities with presentations and meetings and marketing activities.
Candidate will be responsible for generating leads. Candidate must be creative, ready to work independently.
Should have good communication & computer skills. Travelling within India & Abroad maybe required
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases