Vegazva is an Engineering services and Information Technology Services company. We chose these two areas of focus as the two are very synergic with almost similar business models. We are focused on the engineering sector with both Engineering Services Solutions and IT Solutions. Not that we don’t serve the other sectors, but our offerings for the engineering sector are comprehensive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases