Proven experience in NAS and SAN Storage and also having hands on experience on Netbackup and preferably on TSM.
3-5 years experience in NAS and Netbackup. Worked at Datacenter location site.
Technical ability to give support for L2/3 incidents of NAS, SAN and Unified Storage it includes Storage Health Check-up, Monitoring alerts and take preventive and reactive actions. Creating and management of shares from storage perspective. Good troubleshooting skills.
Capacity Management: Monitoring Storage, Audit logs and take reactive and proactive action.
Provide reporting on capacity usage to the management
Perform gap analysis of the existing infrastructure , create implementation plan to bridge the same.
Perform the implementation with the help of the team and make the infrastructure compliant with Industry best practices.
Installing and configuration of backup software such as NETBACKUPs and IBM TSM.
Configuration / monitoring for backup alerts. Take preventive reactive actions based on alerts.
Exposure / knowledge of ITIL and ISO 20000 practices (though preferred but not essential at this stage )
Ability to adopt new storage and backup activities and capacity planning
If you are interested for this position please drop your profile to with below details
Hexaware is a global provider of disruptive IT & IT-enabled services, complex technology solutions and Business Process services. The company is dedicated in helping fortune 500 companies and larger enterprises in solving their toughest business challenges and enabling business transformation, leveraging its specialized automation-led services and ‘Shrink IT Grow Digital’ strategy. Hexaware focuses on key domains such as Banking and Financial Services, Healthcare and Insurance, Travel and Transportation and Manufacturing & Consumer and specializes in an array of services such as Application Transformation Management, Application Management Services, Enterprise Solutions, Business Intelligence & Analytics, Digital Assurance, Infrastructure Management Services, Digital and Business Process Services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases