Reporting to the HR head, the incumbent will be responsible for Human Capital Planning & Strategyand Talent Management for business groups.
Human Capital Planning and Strategy The successful candidate will partner with various business groups to build the Talent & HR strategy that most effectively complements business strategy.
o Drive organization resource plans, talent reviews, succession plans, hi potential individual development plans and performance management for assigned business units. Ensure a good balance between individual business unit requirements and across the board HR strategy. o Design and Deliver innovative communication, engagement & recognition processes. o Identify & facilitate people and organization effectiveness interventions that improve organization dynamics. o Drive Hi Po, individual and organization development plans working closely with the business, Head of HR and the L&D team. o Provide relevant HR expertise and experience to effectively coach / counsel managers & employees. Anticipate & address issues proactively. o Minimize critical attrition losses by establishing proactive process, relationships and early warning systems. o Own and interpret HR policy for the organization and resolve issues quickly and effectively. o Develop and up skill junior resources on the team providing appropriate leadership, counsel, guidance and training customized to individual needs. o Position the HR function as credible, value adding and a capable business partner.
Talent Management & Acquisition - The successful candidate will help the business place the right candidates in the right jobs from a pool of internal as well as external talent. She/he will deliver effective strategies to attract top talent from within and outside the industry.
o Build line of sight to future talent needs; Have a robust follow up mechanism to fulfil the same. o Develop a talent strategy for critical roles, map the talent market and apply innovative strategies to engage with diverse talent pools o Implement a methodology for identifying and tracking critical roles and individuals ensuring adequate organization focus on such roles and individuals. o Pro-actively build a ready talent pipeline via creative resourcing efforts, innovative programs etc. to stay ahead in the resourcing game o Manage & market our employer brand as the best place to work (internal & external) o Manage external talent metrics for assigned business groups such as: Time to Hire,
Cost of Hire & Quality of hire o Develop common talent assessment parameters ( internal and external) o Manage senior level talent pipelines for the business o Support entry level talent programs and MBA hiring when required o Facilitate annual and mid-year talent review plans in conjunction with business plans o Own development plans of senior and middle management o Drive succession plans with internal and external talent pools.
Qualifications & Experience: - Post Grad in Human Resources from a reputed B School - 15+ years of solid HR experience and exposure to robust HR processes - A combination of MNC and Start Up experience preferred - Prior experience of impactful HR business partnership roles - Prior experience of talent acquisition, talent management - Experience with influencing and driving a Culture Change and or Organization Development
We are a leading International Executive Search & Selection firm with over 105 fully-staffed offices in 33 countries. Across our network we offer clients a comprehensive range of recruitment solutions ranging from Executive Search & Selection, Retained Search, Contingent Recruitment in the areas of Permanent and Contract. Our executive recruiters combine their executive search skills, industry sector knowledge & functional experience to deliver our solutions. Antal's skills & sector matrix approach ensures you deal with industry specialists who know the talent market and understand your business environment giving you greater cross sector reach with an enhanced overview of talent available in each area. We actively share assignments, information, knowledge and experience across borders for the benefit of clients and candidates.
Antal International has offices in the following locations: UK HQ+23 offices - Belgium - Bulgaria - China & HK (3) Croatia - Czech Rep - France (3) - Germany(5) - Hungary - India(31) - Ireland - Italy (2) - Latvia - Luxembourg - Nigeria - Netherlands - Poland - Romania - Russia (3) - Spain (2) - South Africa (2) - Switzerland - Turkey - UAE/Dubai - Ukraine
Our network is able to provide local, regional and international recruitment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases