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Sr. Service Engineer

Launch IT Consulting
Keywords / Skills : Windows Server Administration, NTFS, Patching Security, Identity Management, Trouble Shooting, hyper-V service, VMM, SQL, Powershell, Scripting Language, Excel, Power point, Word
Posted: 17th Apr 2017

Industry
IT/ Computers - Software
Function
IT
Role
System Administrator
Systems Engineer
Education
Any graduate
Posted On
17th Apr 2017
Job Ref code
MS-SSE
Job Description
Position: Sr. Service Engineer
Location: Hyderabad

  • Provide System Analyst support for a wide range of applications and services including deployment, support, maintenance, and monitoring. 
  • Perform initial research, prioritization, and troubleshooting of Operations Incidents (OIs) and/or Operations Service Requests (OSRs). 
  • Ensure escalation of issues beyond capability and/or scope of responsibilities to Service Engineers and Developers. 
  • Familiar with service management escalations, escalation routing and the Service Level Agreements (SLAs) associated with escalations. 
  • Familiar with the dependency on business impact and urgency in determining priority levels of service tickets. 
  • Provide first point of contact for user notifications relating to scheduled maintenance or unscheduled downtime. 
  • Effectively manage multiple issues, accurately prioritize tickets, and manage issues to ensure timely resolution through established incident and problem management practices. 
  • Resolve client issues within the scope and responsibility, capability to document remediation steps application Troubleshooting Guide (TSG). 
  • Provide 24x7 on-call rotation applications/services support for all high severity issues using independent judgment in selecting troubleshooting methods and techniques to mitigate issues including maintenance, deployments, and break-fix activities. 
  • Responsible for identifying, maintaining, and reviewing deployment documentation, Standard Operating Procedures (SOPs), and Troubleshooting Guides (TSGs). 
  • Ensure quality in global incident status communications/correspondence with System Engineering groups and customers via email, instant messaging, and telephone. 
  • Manage daily service availability, incident analysis, and service analysis. 
  • Actively participation in outage post mortems, service scorecards, and other Quality of Service (QOS) activities. 
  • Implement and maintain services and systems to comply with established security standards. 
  • Implement and maintain monitoring plans agreed upon for various services and systems. 
  • Support server patching, password resets, and general reoccurring site and server maintenance. 
  • Adhere to established SLOs and SLAs. 


Required Qualifications:
  • 5+ years of Windows Server administration in enterprise environment. Includes NTFS permissions, OS security patching and upgrading, Identity management, drive management and server troubleshooting. 
  • Supporting multi-tiered applications in an enterprise environment. 
  • Supporting Windows Hyper-V service, both standalone and with Virtual Machine Manager (VMM). 
  • Supporting SQL servers including SQL installations and basic queries, etc. 
  • Experience with PowerShell and/or other scripting Languages. 
  • Microsoft Office applications experience including Excel, OneNote, Outlook, PowerPoint, and Word. 


About Company
Launch IT is wholly owned subsidiary of Launch Consulting ( http://www.launchcg.com/ http://www.directtechnology.com/ ) a US company, offers attractive compensation and work environment for the prospective employees. Hyderabad Office - 8th floor, Block II, MyHomeHUB, Hi-Tech City, Madhapur.
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