Strategize the annual domestic business / profit plan in alignment with company's 3 year strategic growth plan.Achievement of growth, revenue generation and business development for all Pharma product lines per the annual profit plan Strategize for increasing market share, brand equity and customer relations in the domestic marketDevelop functional systems, processes and building & nurturing a Team for sustained growth in the domestic markets Direct and coordinate the Domestic Business operations within the currently laid down policies and procedures of the company Keep updated with the business dynamics to provide useful insight, market research based knowledge and analytical support for business growth strategiesCoordinate with stakeholders within and outside for achievement of business results Setting targets for the team and ensuring success through periodic performance management reviewsOverall responsible for talent management and development of all direct reports (DRs) and skip levels (SLs). Oversees timely collection of payments as per agreed terms to ensure steady cash flow; recommends actions to expedite collections in case of outstanding payments, particularly for high impact accountsObtains market insights related to competitive pricing, credit terms, volume, and innovative techniques as applicable in the specific geographic segment that can be incorporated while framing the sales strategy Business expansion:- Partners with the team below to convert potential customers and accompanies them for critical meetings to generate business in the long-termCustomer management:- Develops/modifies systems to effectively capture customer feedback on an on-going basis- Monitors the team for timely resolution of customer concerns and gets involved in critical issues- Initiates processes to strengthen customer service in response to customer feedback shared by the team Cross-functional interaction:- Co-ordinates with relevant departmentsa) for resolution of customer issues related to the productb) to check techno-commercial feasibility of complex requests such as product customization, new product development etc.Product Management:Responsible for Product Management and work towards increasing the market value & branding of the productTo review sales of BU product lines on a regular basis and formulate action plan to support Sales team for achieving quarterly/yearly targetsTo participate and provide technical support to Sales team as strategic initiative and add valueReview accessible market potential for the Product and assess company's market share for the particular product line.Keeps oneself well informed about the Changes in Technology, New Processes and New Specification needed by the brand.Map competition strategy and come up with proactive strategy to counter the same.To provide market inputs to Business Head for ensure we are in line with the market requirements in terms of our pricing and positioning strategy. Also, ensure that we obtain the required profitability levels. Team Management- Mentors team below on various techno-commercial aspects of maintaining established accounts (Acts as a single point of reference of a range of products within a division in case of AVL) Qualifications and Education Requirements:Qualifications: BE(Preferably Mechanical) MBA (Sales & Marketing) from a premier instituteExperience: 10-12years experience, of which the incumbent should haveat least 5years experiencein heading a Business Development team. Industry: Packaging Machinery manufacturers.Key Competencies Required: Technical:Strong strategic and analytical abilityWell versed with business dynamics of the Pharmaceutical industry.Strong business acumenExcellent Planning & Execution skillsExceptional communication skills with high networking abilitiesSolid working knowledge of MS office applications and it would be preferred if the incumbent is well versed with the SAP SD module.Expert understanding of a range of products and market dynamics that impact the product portfolio for the regional cluster or a business division to be able to adapt company's sales value proposition in order toa) addresscomplex queries/anticipate future needs of existing customersorb) holdimpactful conversations in order to convert potential customers into key accounts- Advance negotiation skills on pricing and other commercials based on complex analysis of data involving multiple variables to handle relatively less risky situations Managerial:Customer FocusStrategic thinkingCross cultural skillsDelivering consistent resultsTeam and people developmentHigh achievement orientation & drive for resultsExcellent Inter-personal skills and ability to work collaborativelyDemonstrated leadership capabilitiesStrong people development and talent management capabilitiesHigh Customer orientation and relationship building capabilities
From big transnational corporations to fast growing SME's to fledgling start-ups every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the "human capital".
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback. For more details on us visit www.vitasta.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases