Ability to work with Design and Development teams throughout the life cycle such as Estimation through to Project closure and bring about enabling action for successful execution of projects Should be able to conduct Process training for people at different levels including smart tailoring to realize maximum benefit Should be able to plan , conduct and complete the activities pertaining to Process and Project audits, both Internal and external Statutory audits Participate actively in project meetings including Customer meetings pertaining to Projects processes, to bring the best values to Teams and Customers Forte to decide critical Measures that will bring best business value in projects and to the company Able to conduct analysis and complete all activities using metrics , to realize visible continual Improvement . Should have expertise to apply statistical techniques in metrics analysis and bring out tangible solutions for continuous improvement of processes Able to mentor, as a continuum, the QA team members to bring about lean processes and maximize customer satisfaction
Saaki Argus And Averil Consulting Our client is one of the fastest growing global technology firms. They specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure and ERP solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases