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Sr. Manager Consumer Experience

Keywords / Skills : Marketing, Customer Loyalty, Complaint Management, Knowledge in Product and market, Market segment knowledge

6 - 12 years
Posted: 2018-03-14

Industry
Engineering
Procurement
Construction
Consumer Electronics/Appliances
Function
Marketing & Communications
Role
Other Marketing
Education
MBA, PGDM
Posted On
14th Mar 2018
Job Description
Role:      Sr. Manager Consumer Experience

Skills: 

Computer complaint handling, Market communication technique Market analysis and research techniques, Competitor and s product and their limitations, Customer and s end products and processes.

Responsibility:

.
• Physical auditing of Installation sites

• Pan India stake holder training and roll out plans

• Standardized Installation Practice across the country

• Regular performance review meetings

• Standardised installation practice across the country

• Close coordination and interaction with TBSS

• Customer feedback survey is conducted for installed sites

• Continuous analysis of TBSS customer satisfaction score, Improvement in TBSS feedback processes.

• Formulation of installer strategy for distributer/dealers and 3 P service providers

• Delivery to installation turnaround time.




About Company

Leading Manufacturing Industry
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