Overall supervision / monitoring and review of the Business Support operations (e.g. merchant acquisition, digital/electronic payments, agent banking, mutual funds sweep-in/sweep-outs, AML /KYC screening, customer account opening etc.) Ensure that all reconciliations/EOD processes and settlements are carried out in a timely manner. Ensure Operational process related to KYC/AML including customer verification, alerts investigation and reporting are conducted in line with KYC/AML policy and in a timely manner Oversee Treasury Back Office Operations and ensure its effective functioning Lay down and document standard operating procedures of business support operations. Ensure that the business operations are in line with the Standard Operating Procedures/Policies as applicable. Ensure that the operations team is adequately staffed and optimally resourced and business disruptions due to unavailability of Operational resources are mitigated. Co-ordinate with the process/internal auditor for identifying inherent risks/deficiencies/loop holes in existing processes or proposed processes and manner of mitigating the same by building up adequate controls. Provide necessary valuable inputs by way of MIS reports to the Finance team and the Sales team as required from time to time (e.g. variation between Actuals vis-a-vis Budgets). Handle Statutory and the RBI audits /annual inspections by way of addressing queries and providing necessary information sought. Provide required data/information by way of MIS reports to the CFO from time to time.
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is Indiaâs Recruitment Agencyâs Industry Organization Home page : www.sampoorna.com"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases