Strong Communication skills ? Basic job profile will be communicating with Customers,Shipping Lines, Agents, etc. for sea and air import freight consignments. ? Taking enquiries and mailing quotes to Customers in consultation with the concerned Sales person. ? Coordinating with the respective departments & offices within the organization to ensure smooth handling of each shipment. ? Giving consistent feedback to the Customer throughout the execution of each shipment. ? Coordinating with local service providers as well as overseas agents and maintaining cordial relations with them. ? Preparation of various MIS Reports as and when required.
From big transnational corporations to fast growing SME's to fledgling start-ups every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the "human capital".
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback. For more details on us visit www.vitasta.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases