Send me more jobs like this

Sr Associate ( Operations & Service Delivery)

Company Name Confidential

Keywords / Skills : Service delivery, Customer service , operatiosn executive , Client service

1 - 3 years
Posted: 2018-01-14

Industry
Dotcom/Internet/E-commerce
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Account Services Executive
Salary
1.10 - 4.30 lacs
Posted On
14th Jan 2018
Job Description


Leading E commerce set up Requires  Sr  Associate(  Operations & Service delivery )- Thane ( Majiwade)  & Mumbai( Lower Parel)

One of our client an ecommerce platform a leader in the instant gifting and redemption domain.  The client have offices in Delhi ,Bangalore & Mumbai. The client is  a one of the most recognised player in the online gifting & e commerce space.. It is one of the most renowned digital market place for all your online gifting needs .

We are looking for  Associate (Operations & Service Delivery) for the  Thane (Majiwade) & Mumbai( Lower Parel) locations

The JOB DETAILS are as below:

1) JOB LOCATION: -Thane  ( Majiwade) & Mumbai ( Lower Parel)

2) EDUCATIONAL QUALIFICATION: GRADUATE

3) POSITION - ASSOCIATE ( SERVICE DELIVERY & OPERATIONS)

4) EXPERIENCE- 1- 3 years in managing service delivery /Operations in an ITES /E COMMERCE / BPO set up ./ Customer service/client service

THE JD IS AS FOLLOWS-

Department : Delivery & Operations

Job Summary

- Service the clients on day to day operations & customer centric issues

- Responsible for the service delivery operations

-Performance results and implement department improvements.

-Plan for upcoming organizational needs and implement strategies in a proactive manner.

• Maintain understanding of client specific training.Resolve escalated customer complaints.

• Work with support departments to ensure staffing strategies are effectively executed.

•Responsible for selecting, training, developing, and managing performance of professional and direct reports;

• Manage service desk, application support and desktop support run effectively.

• Building strong relationships with clients and making sure the services provided are of quality and profitable.

• Organize and facilitates training and workshops for service delivery personnel.

• Provides support to new business opportunities.

• In conjunction with the Sales Team and Service Delivery Management teams.

• • Managing the Operations Team & its deliverables to external customers.

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved

• To build services relationships with clients.

• Ensuring systems, processes and methodologies as specified are followed to sure effective monitoring control and support of service delivery.

• To provide reports to an agreed schedule (or on request), including management and account performance reports.

IF THE POSITION INTERESTS YOU KINDLY SEND IN YOUR PROFILE AT-

[HIDDEN TEXT]

or contact

Pranav -7011354635/ 9717722435

Kindly mention your current ctc & notice period

Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where

Similar Jobs
View All Similar Jobs




Walkin for you