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Keywords / Skills : Subject Matter Expert, SPOC, Feedback, Escalations

1 - 6 years
Posted: 2017-10-21

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Team Leader
Any graduate
1.00 - 2.40 lacs
Posted On
21st Oct 2017
Job Description
Greetings !!!

Urgently looking out for SPOC (Single point of contact).

Job Description:

To manage all customer Query/Feedback/Complaints /Request via email, calls etc.

SPOC for all inbound Consumer Complaints received at Call Centre.

Escalate consumers issues to relevant Stake holders.

Follow up with respective department according to the SLA.

Ensure response from Internal stake holders.

Ensure Complaints and issues are resolved & Manage TAT for the same.

Coordinating for the closure of the complaints.

Working as per client requirement.

Generate MIS & Dashboards (Daily, Weekly, Monthly).

Desired Candidate profile:

Good in MIS.

Good Communication Skills(Written & Verbal).

Exposure to Consumer Service Management .

Interested Candidates can call us at 9324181818.

About Company

Kankei is a business process outsourcing company based in India. Our services are for brands and related to their transactions and engagement with their consumers and trade customers. The two primary areas of work are
CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services
Call Centre and Process Management – Includes live call centre, web chat., video call centre, email and social media response management, sales order processing and supply chain related processes.

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