Kankei is a business process outsourcing company based in India. Our services are for brands and related to their transactions and engagement with their consumers and trade customers. The two primary areas of work are CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services Call Centre and Process Management – Includes live call centre, web chat., video call centre, email and social media response management, sales order processing and supply chain related processes.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases