Experience: 15 to 18 Years into IT Industry (majorly in BFSI environment).
Roles and Responsibilities:
As Solution Architect, drive various aspects of innovation through strong leadership by example approach, roadmap and the market potential approach.
Exposure to various development methodologies as well as solution frameworks. Designing of Core Components for multiple product lines and Payment Solutions.
Deliver frameworks for UPI switch & middleware, Multi-tenant EFT switch design, Bots, CEP / AI integration into AFS solution, Solution framework for Products.
As technology leader, Use technology to determine the Business Strategy, Implement the business strategy to reach the business and financial goals, Identify, implement and track the disruptive technologies.
Strong inclination to research, external forums, market analysis and inquisitiveness to technological changes around the world.
Evaluate Open Source Tools & Technologies to provide cost effective solutions for clients, define & Lead activity on defining Frameworks for Organization, develop and execute a solution strategy and business plan that support product growth.
Strong presentation and negotiation skills with leading banking and financial vertical.
Innovation and frameworks on Mobility platforms, Cognitive Analytics, Low Latency Transactions, In-memory grid processing, Middleware for Financial Message Bus.
Ability to build and maintain relationships with project stakeholders and business teams/heads to developers with a clear attitude, collaborate with delivery and pre sales team for customer demos, presentation and RFP responses.
Broad expertise in leading design, supervising engineers, setting up processes, development and delivery of complex projects and high-performance solutions.
Skilled in building great teams and aligning their efforts with organizational goals.
Analytical bend of mind which seeks to analyze problems and issues and tries to find solutions.
Entrepreneurial Nature with a hunger to develop and grow a business with a deep sense of ownership.
If this profile suites you then share your updated resume at [HIDDEN TEXT]
InfrasoftTech is a specialist banking and financial industry IT solutions company with a decade of successful operations. We help creating new business models with our software products, solutions and specialized services. We are an ISO9001, ISO 27001 and CMM Level 5 Company having a global foot print with operations in New York, London, Bahrain, and Mumbai.
In serving 100+ financial enterprises, we have executed certain landmark projects that have positively impacted the balance sheets of our customers, by way of enhanced profitability & competitive positioning and reduced cost of operations & business expansions.
We carry expertise in critical domains like Retail Banking, Wholesale Banking, Investment Banking, Wealth Management and Compliance Frameworks. Our unique Project Management methodology named EvoQ: 'Evolving Quality' is built on CMM Level 5 complaint and ISO 9001:2000 certified processes. EvoQ helps our customers to generate maximum value out of their investment as well as participate in transparent project progress reviews.
We are an equal opportunity organization that practices meritocracy. We have built a sustainable culture based on long term People Partnerships. Our Human Resource processes are aligned to recruit & nurture a talent pool of highly committed, academically sound and creative technical minds, who believe in building long term careers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases