Quick Introduction about Hakri: It is a premium Oracle solutions providers for our implementation partners in the areas of Oracle EBS, EPM, BI Apps , Apps DBA, SOA, Apps technical, Oracle Cloud ( Fusion EBS, PBCS, BICS). It was incorporated in 2011 as a one stop solution to all Oracle Consulting and Outsourcing needs. HAKRI has achieved tremendous success in IT consulting, Staffing and Outsourcing services, in the last 5 years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases