Snapdeal Direct walk in for Customer Care Executive Call Center BPO-9718886617
CCE Openings*Bpo Inbound no target voice process We are hiring fresher candidates for Day shift Domestic/INTERNATIONAL Call Centers all over Delhi/NCR regions.Freshers/Experienced Candidates both can apply.Apply Key Skills: Calling, customer service, voice,support.Candidate with good customer service skills would be preferred.Candidate should have 0 year experience.Selected candidates will have choice to work either in Day or Night shifts.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases