Pave Infrastructure Pvt. Ltd. is an Infrastructure company, founded in the year 2000 with its eminent presence in PAN India.
We undertake EPC projects on a turnkey basis with a major specialization in construction of Multi-Storey Buildings along with an ample experience in roads and river training works. We have always maintained our reputation in the construction sector by focusing on quality full execution and timely completion in each of the assigned projects with full satisfaction of our clients.
We have a diversed portfolio of clients such NBCC Ltd, EPI Ltd, HSCL, NHPC, BRO, PMGSY, IRCON and various state governments and with a vision to be a National Entity in the infrastructure industry we strive for projects in other parts of the country under several clientele.
The well trained dedicated professionals, committed team of qualified engineers, managers and professional technocrats, friendly work environment, and the belief in continuous improvement with the support of latest technologies in construction has always been a core value of the organisation.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases