Apex TG India Pvt. Ltd. focuses on delivering sophisticated technology-enabled solutions to maximize complex business needs. Founded in 2006 and based in New Delhi; the company has provided successful solutions and services to a variety of industries, ranging from Finance, Healthcare, Pharmaceuticals to Telecommunications. The advantage of working with Apex TG India Pvt. Ltd. is our level of experience coupled with our familiarity with the market dynamics and latest technologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases