We are one of the UK’s major players in the competitive Epos Software and Online Ordering Solution market, serving the Restaurant and Takeaway industry. We have seen an explosion in growth and this year on year success is due to our commitment to delivering product excellence, and investing in only the best Developers and Testing Teams for our new Chennai Office, which is the nerve centre of our whole operation.
Being a young vibrant success story we do things a little a differently and provide a happy, fun, progressive workplace. If you are ready for a challenge and are passionate about what you do, then we want to hear from you.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases