Nikom – An ISO 9001 Company and Member of IGBC (Indian Green Building Council-CII) has an integrated capability to design and build State-Of-Art World Class Datacenters, Energy Management Solutions, Defence and Security Solutions, Asset Tracking Services , Information Technology Solutions, and AV solutions on turnkey basis for large and medium enterprises. Having successfully designed, implemented, and executed various turnkey datacenters projects for enterprises with the server farm space of 200 sq. ft. to 15000 sq ft, Nikom has won "BEST-IN-CLASS" Award in Asia Pacific Japan Region for their significant contribution in the field of green Datacenters and Energy Management Solutions. Nikom InfraSolutions Pvt. Ltd., one of the Elite DC partners of many Leading global brands, have been winning consistently and delivering various prestigious Data centers projects. All the Datacentres and Energy Management Solutions designed, and implemented by Nikom are with highest standards of project excellence, and technical expertise.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases