Deliver scalable, low latency, and cost-efficient solutions.
Help in developing and implementing product vision and strategy.
Work with the leadership team in planning the product roadmap.
Act like an owner for the success of your product.
Establish and continue to raise the bar for engineering excellence by always looking for avenues for improvements in performance, scalability, usability and continuous deployment aspects of the platform.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases