Thoroughly understand the requirements of each travel program
Detail out the work involved including work delegation, identifying milestones, timelines for deliverables etc.
Overall project management including overseeing communication with vendors and partners to achieve seamless delivery & execution, with direct interventions with them when necessary
Ensure adherence to company core values and quality standards
Lead the development of a safety plan/risk management protocol for each program and oversee its implementation to ensure the safety of our guests, customizing it for the location, group, type of client, time of the year and other geopolitical conditions on the ground.
Ensure execution of the itinerary on the ground EXACTLY as designed and planned
Oversee on-field partner/client/traveller management, including on-going feedback from them, handling contingencies, briefing them about the plan (and any changes to it), engaging them effectively, etc.
3-6 years of experience with operations management; exposure to international clientele a plus
Ability, experience and enthusiasm for leading and motivating teams
Effective and frequent communication with all team members
Aptitude to manage multiple tasks, programs and teams simultaneously
Excellent time management skills
Good spoken and written English skills
Excellent MS office skills
Capacity to thrive in a fast-paced, deadline-driven environment
Should be comfortable with travel when required – sometimes at short notice
40-45 hrs a week (sometimes more when groups are on the ground); mostly from Pune office, but might require occasional travel to plan itineraries, meet with vendors/partners/clients, and even manage on-field delivery for some special cases (high profile group, large groups, complex itineraries, etc.)
We are an experiential travel learning company that enriches lives by planning and delivering complex content and efficient logistics for academic, affinity and special interest groups. We are currently a 7 person company growing at 40% annually; we currently handle 25 groups/500 PAX per year but anticipate growing to 100 groups/3000 PAX in the next 3 years
What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases