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Senior Manager Quality

Keywords / Skills : QA analysi, Managing customer complaints, Handling QMS, quality assurance department

10 - 15 years
Posted: 2018-01-14

Industry
Recruitment/Staffing/RPO
Function
Manufacturing/ Engineering/ R&D
Role
Quality Assurance/ Control
Education
M.E/M.Tech/MS
Posted On
14th Jan 2018
Job Ref code
60960006
Job Description
  • Launching new products after thorough validation and field trial.
  • Round the clock training to customers, service engineers, and non-technical staff.
  • Technical support to marketing/ customers/ service engineers.
  • Stabilization of NPD machines in market.
  • Stabilization of existing products in the field.
  • Modernization of quality assurance department.
  • Trials with formulations requiring major modification of formula / machine design.
  • Documentation of QA analysis
  • Demonstration of machine to Customers for technical selling of the product.
  • Tracking of machine performance in the market through service department.
  • Managing customer complaints
  • Handling QMS
  • CAPA for failures reported & focus on continuous improvement




Technical competencies Leadership competencies (on a 1-5 scale)



Technically competent and proficient at understanding machines

Well versed with productivity & quality improvement concepts like TQM, TPM, Kaizen, Six Sigma etc.

Strong Business Acumen

Excellent written & verbal communication skills



Solid working knowledge of MS office applications and should be well versed with the SAP.

1. Listening - 3

2. Customer Focus - 4

3. Strategic thinking -5

4. Cross cultural skills - 4

5. Delivering consistent results - 5

6. Team and people development - 4


About Company

From big transnational corporations to fast growing SME's to fledgling start-ups every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the "human capital".

We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.

We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback.
For more details on us visit www.vitasta.com


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